1. United States
2. Utah
3. Letter

Amazon is making it impossible to cancel Amazon Prime and has trapped customers into a trial period with no exit. Their cancellation links lead to dead-ends of "we can't respond" responses. There is no way for trial periods to end without permanent subscriptions the customer didn't want. This is the ultimate fantasy of the oligarchs: unconditional, non-consensual draining of money from people. It shouldn't take the drastic measures of canceling debit and credit cards, or hours on the phone with bots and underpaid workers, to resolve. Amazon has become predatory and needs to be held accountable.