1. United States
2. Conn.
3. Letter

I’m writing to express deep concern about the lack of consistent state oversight and enforcement when it comes to businesses that violate consumer trust through deceptive or unethical practices. As a resident of Connecticut, I’ve personally experienced issues with companies that ignore customer requests, process items without authorization, or provide inaccurate appraisals after advertising free quote services. In many of these situations, customers are left with little recourse unless they pursue private legal action, which is often too expensive or time-consuming for the average person. We need stronger mechanisms at the state level to hold these companies accountable. This could include stricter penalties for companies that ignore explicit consumer instructions, more transparency requirements in online trade-in or buyback programs, and a state-run database that publicly lists businesses with unresolved or repeated consumer complaints. Additionally, funding and staffing should be increased for agencies like the Department of Consumer Protection so they can proactively investigate patterns of abuse rather than waiting for complaints to pile up. Consumers shouldn’t have to depend entirely on third-party complaint platforms like the BBB or private legal action to resolve clearly unfair treatment. We deserve a responsive, transparent, and enforceable system that protects individuals from modern forms of exploitation, especially in e-commerce and tech-based services where physical storefronts and in-person accountability are absent.