1. United States
2. Wash.
3. Letter

I am writing to file a formal complaint against Pure Property Management (15413 1st Ave Ct S #1b, Tacoma, WA 98444) and the landlords of the property located at 1234 S Ferry St Tacoma WA 98405 for unethical practices and potentially illegal actions concerning my recent tenancy. I believe they are attempting to unfairly charge me for damages that are not my responsibility, including double-charging for fire damage that has already been indemnified by an insurance claim. **Details of the Complaint:** 1. **Condition of the Floors:**    - Upon moving into the property, the floors appeared to be original to the over 120-year-old house, showing significant wear and containing old nails. Despite this, Pure Property Management is attempting to charge me for the replacement of these floors, claiming they were in perfect condition prior to my tenancy. Under RCW 59.18.280, the burden of proof lies with the landlord to demonstrate the condition of the property at the beginning of the tenancy. I have photographic evidence showing the condition of the floors before I vacated the property, contesting their claims. 2. **Fire Damage Responsibility:**    - A formal investigation by USAA (Claim Number: 026458556–013) determined that the fire damage was the responsibility of the landlord. PEMCO Mutual Insurance has indemnified the owners for this damage. However, Pure Property Management is now attempting to charge me for the same fire damage, which constitutes an attempt to obtain funds for the same damage twice. This practice is unethical and potentially illegal under RCW 19.86, Washington's Consumer Protection Act. USAA has provided a statement confirming that the owners have already been compensated for this damage. 3. **Dryer Replacement:**    - The dryer in the property was an old and inexpensive appliance that was present before my tenancy. Pure Property Management is unjustifiably holding me responsible for replacing this old appliance. Under RCW 59.18.130, tenants are not liable for normal wear and tear, which includes the depreciation of old appliances. **Unfair Practices:** - Throughout the move-out process, Pure Property Management provided conflicting and misleading information, creating a perception that they are attempting to unfairly burden me with costs associated with preparing the property for the market. This approach appears to be in bad faith and may violate tenant rights as outlined in Washington State law. I have documented and photographed the entire property thoroughly, including witnesses who can corroborate my claims. I have already filed a complaint with the Better Business Bureau (BBB) and am now seeking the assistance of the Attorney General's office to address these issues. I kindly request that your office investigate this matter and take appropriate action against Pure Property Management and the landlords for their unfair and potentially illegal practices. Sincerely, Daniel Bennett