1. United States
2. Texas
3. Letter

The online Visitor Policy for FMC Ft. Worth needs to be updated. The FTW 5266.09(B) is dated Oct. 14, 2021, which is from mid-Covid19 era. With several new Wardens since that version, the unwritten Visitor Policy seems to change every week when I show up to submit my Visitation Paperwork... Either paperwork is collected for processing before visit time starts or after. Paperwork is collected for multiple visitors at a time or it is done individually for processing. Either visitors can wait in queue near the entrance or they are sent down to the parking lot or their cars to wait. Then the officers yell some 150 feet to call visitors one by one to the entrance, which no one can hear. Once inside and through security check, More often than not, the officer escorting visitors through the galleyway is either sassy or rude. The current arrangement in the Visiting Room is untenable. The sound of 30 inmates and their visitors bounces all around, so it is difficult to hear without leaning in. But leaning in is not allowed. The vending machines are usually empty or broken. And last time, the microwaves to heat food were out of service. I wonder if the lack of dignity and respect is meant to discourage visitors from visiting in the first place. After more than two years of visiting my loved one, the process continues to deteriorate. I request that the Bureau of Prisons and the DOJ pressure the Wardens of their BOP facilities to review and update their Visitor Policies to reflect what rules they plan to enforce that day. Or at least have it posted at the Visitors Window. It is like a box of chocolates, I never know what I am going to get.