1. United States
2. N.J.
3. Letter

I am a constituent writing to raise an ongoing, unresolved service failure with NJ Transit that has persisted for over a year with no corrective action and no meaningful response. The 5:32pm train from Secaucus Junction to Glen Rock Boro Hall operates at standing-room-only capacity on a near-daily basis. This is not a recent development. This has been the consistent condition of this train for more than twelve months. It is a peak-hour service on a high-ridership corridor, operated with single-level, low-capacity equipment that is plainly insufficient for the demand NJ Transit’s own ridership data should reflect. I pay $10.70 per one-way trip on this corridor — a fare that was increased last year, following months of significant systemwide disruptions. The basic return on that fare is a seat. That is not happening. I have filed formal complaints with NJ Transit directly. I have received no substantive response and have seen no corrective action. The train remains overcrowded. The equipment remains unchanged. NJ Transit appears to have no intention of addressing a problem it is fully aware of. That is why I am writing to you. This is not a new or complex problem requiring lengthy study. It is a known capacity shortfall on a specific train at a specific time that has gone unaddressed for over a year. Constituents on this corridor deserve better, and NJ Transit’s accountability to the public runs through your office. I would ask that you raise the following directly with NJ Transit leadership: 1. What is NJ Transit’s current ridership assessment for the 5:32pm Secaucus–Glen Rock Boro Hall service, and does it justify the equipment currently deployed? 2. Why has no capacity adjustment been made on this train despite sustained overcrowding over an extended period? 3. What is the timeline for resolution? I appreciate your attention and am happy to provide further detail.