Please provide the Social Security Administration (SSA) with the oversight and resources necessary to deliver the quality customer service Americans have earned.
It was a relief to hear that the SSA won’t force older Americans to wait weeks for an appointment and drive to an office just to complete paperwork. But as an AARP member, and your constituent, I’m still concerned about the longstanding customer service issues.
Social Security is vital to older Americans, and they depend on services provided by the Social Security Administration, whether it be over the phone, online, or face-to-face at local field offices.
Right now, there are a lot of customer service issues:
- In March, nearly one out of every three callers got a pre-recorded message that the lines are too busy and are then hung up on by SSA.
- For those lucky enough to get their call answered, they can wait up to two and a half hours or more for a call back.
- We also hear too often that folks have to schedule appointments many weeks in advance or wait in line for hours at many field offices across the country.
We earn Social Security throughout a lifetime of hard work. That money is ours and we deserve proper customer service. Please help me and all older Americans get the quality customer service we have earned.
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