1. United States
2. N.Y.
3. Letter

The Social Security Administration's proposal to eliminate telephone support for claims processing and direct-deposit account transactions poses a significant threat to millions of elderly and disabled Americans who rely on these phone services to access their benefits. Reducing or cutting off this crucial resource would severely undermine the ability of these vulnerable populations to manage their finances and receive the assistance they require. While efforts to combat fraud and waste are laudable, implementing drastic measures that jeopardize public access to Social Security is unacceptable. Many seniors and disabled individuals lack reliable internet access or struggle with online systems, making telephone support a necessity. Directing them solely to online services and in-person offices would create barriers and hardships for those who already face significant challenges. Instead of curtailing essential services, the focus should be on strengthening security measures and authentication processes to prevent fraud while maintaining accessibility. Comprehensive solutions that balance fraud prevention and public service are needed, not blanket cuts that disproportionately impact those most in need of support. I urge you to reconsider this proposal and prioritize the well-being of Social Security beneficiaries by ensuring they retain access to telephone assistance for claims and account management. Preserving this vital service is crucial for protecting the rights and dignity of our elderly and disabled communities.