1. United States
2. N.Y.
3. Letter

The abrupt decision by Enel X to cease support for their JuiceBox EV chargers in the United States, potentially rendering them unusable as smart chargers, raises serious concerns about the long-term viability and sustainability of connected devices. This situation serves as a stark reminder of the need for robust consumer protections and regulations to prevent companies from abandoning their products, leaving customers with costly electronic waste after investing in the expectation of years of functional use. Responsible companies should be held accountable for providing ongoing software and service support for a reasonable lifespan of their connected products. Abandoning support prematurely, especially for essential devices like EV chargers, is an unacceptable practice that can strand consumers with useless hardware and contribute to the growing e-waste crisis. To address this issue, legislation should be considered to establish minimum support periods for connected devices, ensuring companies cannot simply walk away from their products and customers. Additionally, measures should be implemented to facilitate interoperability, enabling third-party providers to step in and offer support when original manufacturers fail to do so. Such actions would protect consumer investments, promote a circular economy, and incentivize companies to build more durable and sustainable products. The situation with JuiceBox chargers underscores the urgent need for policymakers to prioritize consumer rights and environmental stewardship in the age of Internet of Things devices. Proactive steps must be taken to prevent similar occurrences and safeguard consumers from being left with expensive paperweights due to corporate negligence.