1. United States
2. Mass.
3. Letter

The proposed changes to the Social Security Administration's claims process are deeply concerning and appear designed to undermine the agency's ability to serve the public efficiently and equitably. Requiring internet identity verification or in-person office visits for all claims initiated by phone would create insurmountable barriers for many vulnerable populations, including the elderly and disabled who may lack internet access or face mobility challenges. With staffing cuts and office closures already straining resources, the anticipated surge in demand for in-person appointments would be unsustainable, leading to significant delays and denials of legitimate claims. This would contradict the SSA's fundamental mission of providing vital benefits to those in need. Rather than implementing policies that sabotage the system, we should focus on strengthening the SSA's capacity to serve all Americans fairly and promptly. Adequate funding, staffing, and a commitment to accessible service channels are essential to maintaining trust in this critical social safety net program. I urge you to reject proposals that would dismantle the SSA under the guise of fraud prevention when existing safeguards have proven effective.